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Business Process Improvement Specialist


PRIME Group is seeking a Business Process Improvement Specialist to join our team.

We offer:

  • a position at a major industry player
  • guidance by experienced team members; mentoring by Head of Department; training
  • putting on the staff in compliance with the Labor Code of Ukraine
  • 24 calendar days of paid annual leave
  • timely remuneration twice a month (advance and bulk)
  • paid sick leave
  • friendly environment and teamwork
  • working hours: Monday to Friday from 9:30 to 18:30
  • English class at the office: we pay 50%
  • delicious tea and coffee
  • company parties
  • office near Pecherskaya subway station, a ten-minute walk


  • at least 1 year of relevant experience
  • knowledge of business processes design principles
  • proficiency in elaborative questions phrasing in order to obtain more detailed information from employees
  • interviewing skills to identify requirements
  • competence in information analysis and structuring; know-how to define bottlenecks in business processes
  • capable of generating new solutions
  • result-oriented
  • computer literacy: MS Visio
  • experience with business process modeling with BPMN is a plus
  • experience with Terrasoft / bpm’online is a plus


  • gathering and systematization of employees requirements in order to describe business processes and to implement the CRM system
  • description of current and expected business processes (text description)
  • currently valid business processes effectiveness analysis
  • initiation of changes and business processes improvement management
  • documentation and modeling of business processes that require improvement
  • preparation of business requirements with regards to business processes improvement for IT Department
  • addressing employees with regards to the standards and tools for business processes improvement
  • examination of pertinent departmental initiatives in order to identify the appropriateness
  • participation in business processes improvement as a Process Expert